Shipping policy

Where we ship

We ship worldwide.

Dispatch

Orders placed before 11am UK time on a working day are dispatched the same day. Orders placed after that, at a weekend, or on a local bank holiday are dispatched the next working day.

Delivery options and cost

Delivery options, prices and estimated delivery dates are shown at checkout before you pay.

Pre-orders

Pre-order items show an estimated dispatch date on the product page and in your order confirmation. That date can move by a day or two. If it changes significantly, for example because a shipment is delayed, we will email you, and you are free to cancel for a full refund. If your order contains both a pre-order item and an item we hold in stock, they may arrive separately.

Import duty and taxes

United Kingdom. The price you pay at checkout is the full amount. There is nothing further to pay on delivery.

European Union, orders under €150. Duty and VAT are settled at checkout, so there is nothing to pay when your order arrives.

United States. Our Royal Mail delivery options have duty and taxes included, so there is nothing to pay when your order arrives. If you choose an express courier option instead, import charges are collected by the carrier before delivery and are yours to pay.

Everywhere else, including European Union orders over €150. Import duty and taxes are set by the country your order is going to and are not included in the price you pay us. Your carrier will collect them before delivery, and they are yours to pay. We cannot tell you the amount in advance, as it depends on the rules where you live.

If those charges are not paid, the carrier will send your parcel back to us. See If a parcel comes back to us below.

Tracking

We email tracking as soon as your order is dispatched. You can also check your order in your account.

If your order has not arrived

If your order has not turned up by the estimated delivery date, email hello@legendsofeyewear.com with your order number and we will chase it for you.

If a parcel comes back to us

Carriers only hold a parcel for a limited time before sending it back, so please collect yours promptly if it is left at a depot, post office or pickup point. If you are away, most carriers let you rearrange delivery or redirect the parcel from the tracking link we email you.

If a parcel comes back to us because it was refused, because it was not collected in time, or because the delivery address was wrong or incomplete, we will refund you less the cost of returning it to us and any charges our carrier passes on to us. The same applies if it comes back because import duty or taxes were not paid. If you would rather we sent it out again, email hello@legendsofeyewear.com and we will quote you for redelivery.

This does not affect your legal right to cancel an order. See our Returns and Refunds policy.

Returns

For how to return or exchange an order, see our Returns and Refunds policy.